If you need to reset the Cloud Wallet Payment Password, the steps are below:
You need to install the MathWallet APP from link below.
For iOS user, please install the Testflight version.
1 Complete KYC
Go to: Me – Math Account – Identity Verification
Fill in the information needed, and it will take around 24hrs to get approved.
2 Reset Cloud Wallet Payment Password
After your KYC has been approved, you will able to reset your password.
Go to: Me – Math Account – Payment Password – Forget
If it is the self-custodia wallet (decentralized wallet), you need to reset through import your private key again. Step:
If you do NOT backup your private key (or mnemonics) then no one is able to reset the password.
For more questions, join MathWallet telegram: